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The One Ring Forums: Tolkien Topics: Movie Discussion: The Hobbit:
I love clueless customer service reps!

Roheryn
Grey Havens

Mar 25 2013, 8:06pm


Views: 694
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I love clueless customer service reps! Can't Post

Following up on the saga of trying to get Amazon.com to email the sneak peek codes. The story so far was that Amazon.uk apparently did mail codes with pre-orders, but Amazon.com did not. I emailed Amazon.com last week, right after they emailed to say my order was shipped (it should arrive later this week), and asked about the possibility of having the code emailed, and pointing out that it was a time-sensitive issue (i.e., I needed it by yesterday). Last night, they emailed to let me know they were still working on it with all due diligence. I replied (politely, I add!) and said there was no point now, as the live event was over, and they should just cancel my enquiry. This morning, I get another email from them, as follows:

*********

Hello,

I've reviewed our previous correspondence with you, and I'm very sorry about the incorrect information you received.

I've confirmed that your order didn't meet all of the qualifications for receiving this promotional offer. Specifically, the codes doesn't work outside the U.S.. [But it does, you clueless person!]

To compensate for any inconvenience, I've made an exception to our standard procedure.

I've requested a refund for $32.97, which includes the cost of the item, its associated shipping costs, and the import fee deposit (if any). This refund will go through within the next 3-5 business days and will appear as a credit on your billing statement.

The refund will be issued in your local currency and calculated at the same rate used when you placed the order.

Because the cost of returning this item would be prohibitively expensive, there's no need to return it when it arrives. You're welcome to keep, donate or dispose of the item--whichever option is most appropriate and convenient for you.

I hope this solution works for you. We look forward to seeing you again soon.

**********

ROFL! I get the whole thing for free!


Subject User Time
I love clueless customer service reps! Roheryn Send a private message to Roheryn Mar 25 2013, 8:06pm
    After all the aggravation and heartbreak............... Brethil Send a private message to Brethil Mar 25 2013, 8:22pm
    The problem is .... DanielLB Send a private message to DanielLB Mar 25 2013, 8:31pm
    That worked out well! Loresilme Send a private message to Loresilme Mar 25 2013, 9:01pm
    imax 3d hfr jimmyfenn Send a private message to jimmyfenn Mar 25 2013, 9:33pm
        I think companies are wary of bad online reviews. Magpie Send a private message to Magpie Mar 25 2013, 10:17pm
    Why are you complaining? twmedford23 Send a private message to twmedford23 Mar 25 2013, 9:54pm
        Not sure how much praise is justifed here Brethil Send a private message to Brethil Mar 25 2013, 9:58pm
        Not complaining. Roheryn Send a private message to Roheryn Mar 25 2013, 11:02pm
            The one thing I'm confused about here Rohirrim Rider Send a private message to Rohirrim Rider Mar 26 2013, 12:52pm
    "I love clueless customer service reps" Old Toby Send a private message to Old Toby Mar 26 2013, 3:28pm
    and there was great rejoicing!!! swordwhale Send a private message to swordwhale Mar 26 2013, 5:19pm

 
 
 

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